Refund & Cancellation Policy

We stand behind the quality of our digital products and services. If you are not satisfied with your purchase, you may be eligible for a full refund within 30 days of the original purchase date, subject to the conditions outlined in this policy.

You may be eligible for a refund if:

• You request a refund within 30 days of your purchase date.
• You have not significantly used or accessed the product or service (e.g., completed more than 20% of the content or used the software beyond the free trial period, if applicable).
• Your purchase was made directly through Brightwell Ventures LLC (not a third-party platform).

Please note: We do not offer refunds for purchases made more than 30 days ago, or for products and services that have been fully accessed or used beyond the 20% threshold, unless required by law.

To request a refund, please follow these steps:

1. Email our billing team at billing@brightwellventures.io with your order details, including your name, email address, and the product or service you purchased.
2. Include a brief explanation of why you are requesting a refund.
3. Our team will review your request and respond within 3–5 business days.

Once approved, refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

If you have purchased a subscription-based product or service, you can cancel your subscription at any time. Your cancellation will take effect at the end of your current billing cycle, and you will not be charged for the next cycle.

To cancel your subscription:

1. Log in to your account (if applicable).
2. Go to the Account Settings or Subscriptions section.
3. Follow the prompts to cancel your subscription.

You will receive a confirmation email once your subscription has been cancelled. If you need assistance, please email our billing team at billing@brightwellventures.io.

If you experience technical issues that prevent you from accessing a product or service you have purchased, we will work with you to resolve the issue or provide a refund, depending on the situation.

Our technical support team will:

• Help troubleshoot and resolve the issue.
• Provide alternative access or a replacement, if available.
• Process a refund if the issue cannot be resolved within a reasonable timeframe.

Please contact us at support@brightwellventures.io with details of the issue, and we will respond as quickly as possible.

The following are not eligible for a refund:

• Products or services that have been fully accessed or used beyond the 20% threshold.
• Purchases made more than 30 days ago.
• Third-party products or services (subject to their own refund policies).
• Digital products or services purchased on a promotional or discounted basis (unless required by law).

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

If you have any questions about this Refund & Cancellation Policy or need help with a refund or cancellation, please contact us:

• Emailcontact@brightwellventures.io
• Address
  Brightwell Ventures LLC30 N Gould St #60450Sheridan, WY 82801, USA
• Billing & Refundsbilling@brightwellventures.io

This policy does not affect your statutory rights under applicable consumer protection laws, which may vary by jurisdiction. If any part of this policy is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

We’re here to help. If you have any questions about our refund and cancellation policy, please don’t hesitate to get in touch with our billing team at billing@brightwellventures.io. We’re committed to ensuring a smooth and transparent experience for all our customers.